Return & Exchange Policy

We want you to be completely satisfied with your purchase. Due to the nature of these products (furniture, fragile ornaments), please review this policy carefully.

Return Window & Condition
You have 30 days from delivery to initiate a return. Items must be in new, unused, and unassembled condition, in their original, undamaged packaging with all parts, hardware, and manuals intact. For decorative ornaments, they must be in original unopened packaging.

Non-Returnable Items & Conditions

  • Used items: Tables or chairs that have been assembled or used; ornaments that have been displayed or show signs of wear.

  • Custom or special order items: Cannot be returned unless defective.

  • Final sale items: Marked "Clearance," "As-Is," or "Final Sale."

  • Missing/damaged packaging: Items must be returned with original packaging intact.

  • Items damaged due to customer misuse or accidents.

Return Process & Fees

  1. Contact us for a Return Authorization (RMA) number within 30 days. Returns without RMA will not be accepted.

  2. Pack items securely in original packaging with all hardware and instructions. Tables/chairs must be disassembled.

  3. Customer pays return shipping. For large items (tables, chair sets), costs can be significant. We recommend trackable, insured freight service.

  4. A 15-20% restocking fee may apply for furniture.

  5. Refund issued within 10-15 business days after receipt and inspection. Original shipping fees non-refundable.

Damaged or Defective Items
Inspect your shipment immediately upon delivery. For freight deliveries, note any visible damage on the delivery receipt before signing. Contact us within 48 hours with clear photos. We'll arrange a replacement or refund.

Missing Parts
If your furniture arrives missing hardware or parts, contact us within 7 days. We'll ship missing parts free of charge.

Color & Material Variations
Due to differences in monitor settings and natural variations (wood grain, fabric dye lots), actual colors may vary slightly. These minor variations are not considered defects.